Your account
Your account is the thing that has a plan, a credit balance and a bill. Everything else hangs off it: the people you work with, the workspaces they work in, and the record of what has happened. You rename it under Settings → Account. Its name is not usually on screen: the pill at the top left of the header carries the workspace you are in, and the account sits quietly behind it. If you can reach more than one account, the account name is drawn to the left of that pill on screens wider than a phone, so you can always see which one you are working in. You can belong to more than one account — someone who works across several companies often does. Moving between them changes everything you see.Workspaces
A workspace is one business, brand or client inside your account. It has its own voice, its own look, its own connected channels and its own body of work. An account can hold several. They do not share their material: what is made in one is not visible in another and does not teach another. That is on purpose, and it is the whole reason workspaces exist. Most people have exactly one workspace and never have to think about the word.Switching between them
The workspace you are in is named in the pill at the top left of the header. Click it to switch. Everything on the screen follows — the schedule, the review queue, the library, the settings.Seeing them all
Settings → Account has a Workspaces section listing every workspace on the account, each with the short name it goes by and a Manage button. One of them is marked primary — that is the one you land in.Adding one
The same section has Add a workspace, which hands the job to Goosy. He asks what the business is and sets it up with you rather than making you fill in a form first.When something is “missing”
This is the single most common thing people write in about, and it usually is not missing. Check, in this order:- Which workspace are you in? Content, settings, channels and knowledge all belong to one workspace. Something made in another one will not appear here.
- Is it waiting on a decision? Work that is finished but not approved sits in Review rather than going out. See How approvals work.
- Is it scheduled rather than published? The Schedule shows what is going out and when.
People sit on the account, not the workspace
You invite people into the account, and they hold a role there. Roles decide what someone may do; approval gates decide what has a consequence. Both apply, always — see People and roles. Two things follow that surprise people:- Someone with wide permissions still cannot publish, spend or delete without the approval step. That is not a missing permission, and it is not a fault.
- One specific permission can be given to a person, or taken from them, without changing their role. So “we have the same role” does not always mean “we can do the same things”.